Yes. Go to Deleted Items from the sidebar, find the item, and click Restore. You have 30 days from deletion.
I deleted something by accident. Can I get it back?
Yes. Go to Deleted Items from the sidebar, find the item, and click Restore. You have 30 days from deletion.
How do I apply a deposit or credit to an invoice?
Add a line item with a negative unit price. Example: ‘Deposit received’ with quantity 1 and unit price -500
Can my client pay invoices online?
Yes. Connect your Stripe or Paypal account in Settings > Payments. Invoices will include a ‘Pay Now’ button.
How do I track time I forgot to start a timer for?
Click Start Timer and use the manual time entry option. Enter hours worked, select the task, and choose the date.
Can I use hrglass for multiple businesses?
Yes. Create a separate Workspace for each business. Each has its own clients, projects, and settings.
What’s the difference between a Primary Contact and a Primary Billing Contact?
The Primary Contact is your main communication point. The Primary Billing Contact receives invoice emails. They can be the same or different people.
How do I change my invoice numbering?
Go to Settings > Invoice Settings and update the Invoice Start Number.
Can I restrict team members from seeing project budgets and rates?
Yes. On a Team plan, go to Settings > Owner Settings > Role Permissions and toggle off View Financial Data for Member or Viewer roles.
How do I send an estimate with a contract?
Create the contract in Contracts, then attach it to your estimate. The client sees both on the same shareable link.
What happens when a client accepts my estimate?
The estimate status changes to Accepted and you receive a notification. You can then create a project based on the accepted scope.
Can I customize what my invoices look like?
Yes. Go to Template Maker to design your invoice layout — drag sections, adjust fonts and colors, upload your logo, and save multiple templates.
Can I upgrade or downgrade my account after purchase?
Yes, you can upgrade from Pro to Team or downgrade from Team to Pro anytime during your subscription. Billing will be prorated and applied to the next billing cycle.